All Posts in "Ai News" Category

An actionable how to for conversational UI beginners by AmberNechole UX Collective Bank of America launched this chatbot cum virtual assistant to help its customers with their basic banking needs. The total number of people interacting with Erica has now surpassed 19.5 million. This shows that the users are finding it easy to interact with…

Boost your conversational engagement Good customer experiences mean happier customers which translates into a healthy bottom-line. Platforms require video solutions that are reliable, high-quality and flexible so they can be configured to meet business needs. Out-of-the-box (OOTB) solutions may present quality issues such as network latency, lag and packet loss. These issues interrupt calls and…